Returns & Refunds

Midnight Merchant is a marketplace that connects buyers with independent sellers. While we facilitate transactions, returns and refunds are handled directly between buyers and sellers, with PayPal providing payment protection.

Return Window

Buyers may request a return within 30 days of the purchase date. This applies to all items purchased on Midnight Merchant, including both ungraded and graded cards.

Valid Reasons for Return

You may request a return or refund if:

Item not received — your order has not arrived within a reasonable timeframe
Item not as described — the item is significantly different from the listing description or photos
Item damaged — the item arrived damaged due to inadequate packaging
Wrong item received — you received a different item than what was ordered
Change of mind — you no longer want the item. The item must be unused, in its original condition, and returned within 30 days of purchase

How to Request a Return

Contact the seller — use the messaging system in your Transaction Hub or contact them via their PayPal details to explain the issue
Provide evidence — share photos or details that support your return request
Agree on a resolution — work with the seller to agree on a full refund, partial refund, or return and refund
Return the item (if required) — ship the item back to the seller using a tracked shipping method
Receive your refund — the seller will process the refund through PayPal once the return is complete

Item Condition for Returns

To be eligible for a return:

Ungraded cards must be returned in the same condition as received
Graded cards must be returned in the original grading case, undamaged
All items should include any original packaging or accessories that were included with the purchase

Return Shipping Costs

Item not as described, damaged, or wrong item: The seller pays for return shipping costs.

Change of mind: The buyer pays for return shipping costs.

For example, if you receive a card that does not match the listing description or arrives damaged, the seller will cover the cost of return shipping. If you simply change your mind about a purchase, you are responsible for the return shipping cost.

Refund Processing

Refunds are processed through PayPal:

Full refund: For items not received, significantly not as described, or if agreed with the seller
Partial refund: May be offered by the seller for minor issues, if both parties agree

Once the seller initiates a refund, it typically takes up to 7 days to appear in your account, depending on your payment provider.

If You Cannot Resolve the Issue

If you are unable to reach an agreement with the seller, you have the following options:

Open a PayPal dispute — visit PayPal's Resolution Center to open a dispute. PayPal will review the case and may provide a refund under their Buyer Protection policy.
Contact us for guidance — email contact@midnight-merchant.com if you need help understanding the process. While we cannot process refunds directly, we can provide guidance on next steps.

Seller Responsibilities

Sellers on Midnight Merchant are expected to:

Respond to return requests within a reasonable timeframe
Work in good faith to resolve buyer issues
Process refunds promptly when agreed or required
Comply with Australian Consumer Law

Exchange Policy

If you would prefer to exchange an item rather than request a refund, you may do so within 30 days of the purchase date, subject to the following conditions:

Contact the seller — reach out via the Transaction Hub messaging system or PayPal to request an exchange
Agree on the exchange — the seller must confirm that the replacement item is available and agree to the exchange
Return the original item — ship the item back to the seller using a tracked shipping method. The item must be in its original condition
Receive the replacement — once the seller receives and inspects the returned item, they will ship the replacement to you

Please note: Exchanges are subject to seller agreement and stock availability. If the requested replacement is unavailable, the seller may offer a refund instead. Any price difference between the original and replacement item will be handled between buyer and seller via PayPal.

Exchange shipping costs: For exchanges due to seller error (wrong item, defect), the seller pays shipping both ways. For change of mind exchanges, the buyer pays return shipping and the seller pays for shipping the replacement.

How to Package Your Return

To ensure your return is processed smoothly, please follow these packaging guidelines:

Protect the card — place ungraded cards in a plastic sleeve and top loader. Graded cards should remain in their original grading case.
Prevent movement — use cardboard backing or padding to prevent the card from shifting during transit
Waterproof the package — place the protected card in a sealed plastic bag to guard against water damage
Use appropriate outer packaging — ship in a rigid mailer, padded envelope, or small box. Avoid standard envelopes as they offer no protection
Include return details — include a note with your order number, username, and reason for return
Use tracked shipping — always use a tracked shipping method so both you and the seller can confirm delivery

Tip: Take photos of the item and packaging before sealing. This provides evidence of the item's condition at the time of return, which can help resolve any disputes.

Important Information

Midnight Merchant facilitates transactions between buyers and sellers but does not hold inventory, process payments, or handle refunds directly. All payments are processed through PayPal, and refunds must be initiated by the seller through their PayPal account or resolved through PayPal's dispute process.

Questions?

If you have questions about our returns policy, please contact us:

Email: contact@midnight-merchant.com

We aim to respond within 5 business days.